Privacy Policy

2. About Diet Pharma Plus

Diet Pharma Plus is a Germany-based food-supplement brand offering nutritional supplements and related products to customers through our online store.

Our website allows visitors and customers to browse products, place orders, create accounts, communicate with customer service, subscribe to updates, submit product reviews, and use other functions connected with our online shop.

3. Personal Data We May Collect

The information we process depends on how you interact with Diet Pharma Plus.

It may include:

• Full name
• Billing address
• Delivery address
• Email address
• Telephone number, where supplied
• Order information
• Purchase history
• Returns and refund information
• Customer-support correspondence
• Reviews and feedback submitted by you
• Newsletter subscription information
• Communication preferences
• Browser and device information
• Shopping-cart information
• Cookie and consent preferences

We aim to collect only information reasonably necessary for running the shop, processing orders, supporting customers, complying with the law, maintaining security, preventing fraud, improving our services, and communicating with you.

4. Health-Related Information

Diet Pharma Plus sells food supplements. We do not provide personal medical diagnosis or individual medical treatment through the website.

Please avoid sending sensitive medical or health information unless it is genuinely necessary for your inquiry.

If you voluntarily provide health-related information when contacting us, it will normally be used only as necessary to respond to your request and will not be used for unrelated marketing purposes.

Customers who are pregnant, breastfeeding, taking medication, living with a medical condition, have allergies, or have questions about the suitability of a food supplement should seek advice from an appropriately qualified healthcare professional.

5. Why We Process Personal Data

We may process personal data for purposes including:

• Operating and securing our website
• Displaying products and product information
• Receiving and processing orders
• Delivering purchased products
• Managing customer accounts
• Issuing order confirmations and invoices
• Communicating about purchases and deliveries
• Providing shipment and tracking information
• Answering customer-service requests
• Handling complaints, cancellations, returns and refunds
• Managing shopping carts and checkout functions
• Improving website functionality
• Preventing misuse, fraud and unauthorized access
• Meeting accounting, tax and legal obligations
• Sending newsletters where legally permitted
• Managing reviews and feedback
• Measuring website performance where legally permitted
• Protecting our legal and commercial interests

6. Legal Basis for Processing

Personal data is processed in accordance with applicable data-protection law, including the GDPR.

Performance of a Contract

Processing may be necessary to take steps requested by you or to fulfil a purchase contract, including order processing, delivery, account management, customer support, returns, refunds, and payment-related administration.

Legal Obligation

We may retain or process information where required by applicable law, including tax records, invoices, accounting information and other compliance documentation.

Legitimate Interests

Where permitted, information may be processed to protect legitimate business interests such as website security, fraud prevention, customer support, business administration, website improvement and protection of legal rights.

Consent

Where consent is legally required, we may rely on your consent for activities such as newsletters, optional analytics technologies, marketing cookies and certain promotional communications.

Consent may be withdrawn at any time. Withdrawal does not affect processing carried out lawfully before the withdrawal.

7. Customer Accounts

When you register a customer account, we process information required to operate that account and make future purchases easier.

An account may include:

• Name
• Email address
• Billing information
• Shipping information
• Order history
• Login credentials
• Saved preferences, where available

You are responsible for safeguarding your password and login details. Please use a secure password and do not disclose your login credentials to third parties.

You may request deletion of your customer account. Certain order, invoice, tax or accounting records may nevertheless have to be retained where required by law.

8. Orders and Checkout

When you purchase from Diet Pharma Plus, we process information necessary to complete the transaction and arrange delivery.

This can include:

• Name
• Billing address
• Shipping address
• Email address
• Telephone number
• Products purchased
• Order amount
• Selected payment method
• Delivery method
• Tracking information
• Checkout notes supplied by you

This information is used to fulfil your order, communicate with you, arrange shipment, provide support, process refunds and meet our record-keeping and legal responsibilities.

9. Payment Processing

Payments may be handled by external payment-service providers. Information required to complete a payment may therefore be transmitted to the provider selected at checkout.

Depending on the payment methods available at the time, providers may include:

• PayPal
• Stripe
• Klarna
• Credit-card providers
• Bank-payment providers
• Other payment services presented during checkout

We do not intend to store full payment-card numbers on our own website servers. Payment providers process payment data through their own systems and according to their respective privacy policies.

10. Shipping and Delivery Partners

To fulfil orders, relevant delivery information may be provided to parcel carriers, shipping companies and logistics partners.

This may include:

• Customer name
• Shipping address
• Email address
• Telephone number where required
• Shipment-related order information
• Tracking information

This information should be used for shipment, tracking, logistics and delivery-related customer service.

11. Contact Forms and Email Communication

When you contact Diet Pharma Plus through email, a contact form or another communication channel, we process the information necessary to understand and respond to your request.

This may include:

• Name
• Email address
• Your message
• Order number
• Attachments or photographs
• Other information voluntarily supplied by you

Information may be retained where necessary for customer service, complaint handling, dispute resolution or business documentation.

Please avoid including unnecessary sensitive personal information in messages.

12. Newsletter and Marketing Emails

If you subscribe to communications from Diet Pharma Plus, your email address may be used to send information such as:

• Product announcements
• Promotional offers
• Discount information
• Brand updates
• General product information
• Seasonal campaigns

You can unsubscribe using the link provided in marketing emails or by contacting:

info@dietpharmaplus.com

Limited records may be retained after unsubscribing so that your preference can continue to be respected.

13. Product Reviews and Customer Feedback

Reviews submitted through the website may be published together with the name or display name supplied by the reviewer.

Please do not include private contact details, confidential information, sensitive personal information or unnecessary medical information in a public review.

We may moderate, reject or remove reviews that are:

• Illegal
• Misleading
• Abusive or offensive
• Spam
• Unrelated advertising
• Irrelevant to the product
• Containing private or sensitive information
• Containing inappropriate or unauthorized medical claims concerning food supplements

14. Cookies and Similar Technologies

Diet Pharma Plus may use cookies and related technologies to operate the website, secure transactions and improve the shopping experience.

Cookies may support functions such as:

• Shopping-cart operation
• Checkout
• Customer login
• Website security
• Fraud prevention
• Remembering consent choices
• Website performance measurement
• Analytics
• Advertising or marketing where applicable
• Remembering preferences

Essential technologies may be necessary for the website to function. Optional analytics and marketing technologies are used only where legally permitted and, where required, following your consent.

Cookie preferences may be changed through the website's cookie controls where available or through your browser settings. Disabling essential cookies may prevent certain site functions from working correctly.

15. Analytics and Website Improvement

Analytics tools may be used to understand how visitors use the online shop and to improve performance, navigation, product pages and checkout.

Analytics information may include:

• Pages viewed
• Time spent on the site
• Products viewed
• Browser information
• Device type
• Approximate IP-based location
• Referring websites
• Shopping or purchase-journey information
• Technical performance information

Where consent is legally required, non-essential analytics are activated only after valid consent.

Wherever reasonably possible, analytics information is used in an aggregated or limited form rather than to directly identify individual visitors.

16. WordPress and WooCommerce

Our online store may use WordPress and WooCommerce as part of its website and e-commerce infrastructure.

These technologies may support:

• Product management
• Shopping-cart storage
• Checkout
• Order administration
• Customer accounts
• Tax calculation
• Shipping calculation
• Coupons and discounts
• Payment integrations
• Transactional emails
• Product reviews

Processing connected with these functions is necessary for the operation of the Diet Pharma Plus online store.

17. Sharing Data with Service Providers

We may work with third-party providers that assist with the operation of our website and business.

These providers may include:

• Website-hosting companies
• WordPress and WooCommerce providers
• Payment processors
• Shipping and logistics companies
• Email and newsletter providers
• IT and security providers
• Analytics providers
• Marketing providers
• Customer-service systems
• Tax advisers
• Accountants
• Legal advisers
• Fraud-prevention providers

Such providers should process information only for the services they perform and must protect personal data in accordance with applicable data-protection requirements.

Providers are not authorized by Diet Pharma Plus to use customer information for unrelated independent marketing unless a separate lawful basis applies.

18. International Data Transfers

Some technology or service providers may process personal information outside the European Economic Area.

Where international transfers take place, we aim to use safeguards recognized under applicable data-protection law. Depending on the circumstances, these may include adequacy decisions, Standard Contractual Clauses or another legally accepted transfer mechanism.

We seek to work with providers that maintain suitable technical, organizational and contractual protections.

19. Data Retention

Personal information is retained only for as long as it is reasonably required for the relevant purpose or for as long as applicable law requires.

For example:

• Orders, invoices and accounting records may be kept for statutory retention periods applicable in Germany.
• Customer-support correspondence may be kept while an inquiry remains relevant or where necessary to protect legal interests.
• Newsletter information may remain active until you unsubscribe or withdraw consent.
• Customer-account data may generally be kept until deletion is requested, except where records must be retained by law.
• Technical security logs may be retained for a limited period to detect and prevent misuse.
• Cookie-consent records may be retained to document your privacy choices.

When information is no longer required, we aim to delete or anonymize it where appropriate.

20. Your Data Protection Rights

Subject to applicable conditions and exceptions, GDPR and other data-protection laws may provide you with several rights regarding your personal data.

To exercise a privacy right, contact: info@dietpharmaplus.com

We may request reasonable information to verify your identity before fulfilling certain data-protection requests.

21. Data Protection Supervisory Authority

If you believe your information has been processed in violation of applicable data-protection law, you have the right to contact a competent supervisory authority.

Depending on your location and circumstances, you may also have the right to contact another competent supervisory authority within the European Union.

22. Data Security

Diet Pharma Plus uses technical and organizational measures intended to protect personal information against loss, misuse, unauthorized access, alteration, disclosure and destruction.

Measures may include:

• Encrypted website connections
• Access controls
• Password protection
• Data minimization
• Secure hosting
• Technical monitoring
• Software updates
• Restricted access to customer records
• Measures against unauthorized use

No internet-based service can guarantee complete security. Customers should therefore protect their account credentials, use strong passwords and contact us promptly if they suspect unauthorized access.

23. Children

Our online shop is intended primarily for adults. We do not knowingly seek to collect personal information from children without an appropriate legal basis or required consent.

If you believe a child has provided personal information through our website, please contact us so that the situation can be reviewed and the information removed where required.

Food supplements should be used in accordance with product labelling and, where appropriate, professional advice.

24. Links to Third-Party Websites

Our website may contain links to websites, platforms and services operated by third parties.

Diet Pharma Plus does not control those external websites and is not responsible for their privacy policies, security, content or independent data-processing practices.

We recommend reviewing the privacy information of any external website before submitting personal data.

25. Changes to This Privacy Policy

This policy may be amended from time to time where necessary to reflect changes in our website, e-commerce systems, services, technology, legal obligations, payment options, delivery providers or other business operations.

The most recent version will be published on this page. Where appropriate, significant changes may also be communicated through an additional notice.

26. Contact

For questions concerning this Privacy Policy, the processing of your personal information or your data-protection rights, please contact: