Terms & Conditions

2. Scope and Application

These Terms apply to use of the Diet Pharma Plus website and transactions concluded through our online store.

In particular, they apply to:

• Browsing and using our website
• Creating or using a customer account
• Orders submitted through our online shop
• Purchases of products offered on the website
• Communications regarding purchases, products, complaints, returns and refunds

Unless another written agreement has expressly been concluded, these Terms apply to consumers and, where relevant, business customers.

3. About Diet Pharma Plus

Diet Pharma Plus is a Germany-based food supplement brand offering supplements and related products through our online store.

Customers can use our website to browse products, review product information, create accounts, place orders, communicate with customer service and submit product feedback where available.

4. Important Food Supplement Information

Content provided through our website, including descriptions, ingredient explanations, images, articles and usage information, is intended for general consumer information. It should not be interpreted as medical diagnosis, treatment advice or professional healthcare advice.

Before using a product, customers should review the actual product label and packaging, including where relevant:

• Ingredients
• Allergen information
• Recommended daily intake
• Instructions for use
• Warnings
• Storage requirements
• Best-before information
• Suitability information
• Other mandatory product instructions

If you are pregnant, breastfeeding, taking medication, living with a medical condition, have allergies, are under medical supervision or are uncertain whether a supplement is suitable for you, consult an appropriately qualified healthcare professional before use.

5. Product Information and Presentation

We make reasonable commercial efforts to keep information about our products accurate and current, including descriptions, images, quantities, ingredients, availability, packaging information and prices.

Minor differences may nevertheless occur because of:

• Packaging updates
• Label-design changes
• Manufacturer or supplier updates
• Product improvements
• Batch-specific differences
• Screen settings
• Photography and lighting
• Technical or typographical errors

Website images are illustrative and may not always reflect the exact packaging supplied with your order.

If you notice inaccurate or unclear information, please contact: info@dietpharmaplus.com .

6. Product Suitability and Customer Responsibility

Customers are responsible for determining whether a product is appropriate for their individual needs and circumstances.

Before purchasing or using a supplement, customers should consider:

• Ingredients
• Allergens
• Nutritional information
• Recommended daily intake
• Warnings
• Product-specific instructions
• Storage requirements
• Dietary suitability information

This is especially important where allergies, intolerances, sensitivities, dietary restrictions, health considerations or religious dietary requirements apply.

Diet Pharma Plus cannot guarantee that every product is appropriate for every individual customer.

7. Customer Accounts

Customers may have the option to create an account.

An account may provide access to features such as:

• Saving billing details
• Saving shipping information
• Reviewing previous orders
• Managing account information
• Faster future checkout
• Accessing order-related information

Account information must be accurate and kept reasonably current.

You are responsible for safeguarding your password and must not knowingly provide your login credentials to unauthorized third parties.

Contact us promptly if you believe your account has been accessed without authorization.

We may suspend or restrict an account where we reasonably suspect fraud, misuse, unauthorized access, suspicious activity or a breach of these Terms.

8. Order Process

Products can be selected and added to the online shopping cart.

Before submitting an order, customers have an opportunity to review relevant information such as:

• Selected products
• Quantities
• Billing address
• Shipping address
• Email address
• Telephone information where supplied
• Payment method
• Shipping method
• Order value
• Shipping costs
• Applicable taxes where displayed

Submitting the final order constitutes a binding offer to purchase the selected products.

Please review checkout information carefully before submission.

9. Order Confirmation and Contract Formation

After an order is submitted, an order confirmation will normally be sent by email.

Receipt of that automated confirmation does not necessarily mean that the order has finally been accepted.

A purchase contract is formed when we accept the order, dispatch the products or otherwise confirm that the order will be fulfilled.

We may refuse or cancel an order where a legitimate reason exists, including:

• Product unavailability
• Payment failure
• Suspected fraud or misuse
• Incorrect delivery details
• Obvious pricing errors
• Product-information errors
• Technical errors
• Legal restrictions
• Unusual purchasing quantities
• Delivery restrictions
• Circumstances outside our reasonable control

Where we cancel an order after payment has already been collected, the relevant payment will normally be refunded using the original payment method unless another lawful arrangement has been agreed.

10. Contract Language

The contract language for the English version of our website is English.

Where German or other translated versions are available, the version applicable to a purchase may depend on the version presented during the relevant transaction.

Mandatory consumer-protection rules remain unaffected.

11. Prices, VAT and Shipping Costs

Product prices are displayed in the currency shown on the website or during checkout.

VAT is included where applicable unless explicitly stated otherwise.

Shipping charges and other applicable costs are displayed before the customer submits the final order.

Product prices, availability and promotional offers may be changed from time to time. Changes generally do not affect orders already validly submitted and accepted.

12. Payment

Available payment methods are displayed at checkout.

Unless another arrangement is expressly provided, payment must be completed before goods are dispatched.

Payments may be processed through external payment providers. Such providers may carry out:

• Payment verification
• Fraud-prevention checks
• Security or identity checks
• Authorization checks
• Transaction monitoring

If payment is refused, reversed, delayed, cancelled, unsuccessful or considered suspicious, we may suspend, delay or cancel the associated order.

We are not responsible for processing delays caused by a customer’s bank, card issuer, payment processor or other external payment system, except where applicable law provides otherwise.

13. Retention of Title

Products remain the property of Diet Pharma Plus until payment has been received in full.

For consumer transactions, this provision applies only to the extent permitted under applicable law.

14. Delivery and Shipping

Delivery is available to destinations presented as available during checkout.

Delivery estimates can be affected by:

• Destination country
• Parcel carrier
• Accuracy of the delivery address
• Customs procedures where applicable
• Public holidays
• Weather conditions
• High order volumes
• Carrier delays
• Security checks
• Incorrect or incomplete address information
• Events beyond our reasonable control

We aim to dispatch orders within the processing period communicated to customers. Unless expressly guaranteed, estimated delivery dates are not binding delivery guarantees.

Customers are responsible for providing accurate and complete delivery information.

15. Incorrect, Incomplete or Undeliverable Addresses

Delivery information supplied at checkout must be accurate, complete and suitable for successful delivery.

Where relevant, this can include:

• Recipient’s full name
• Street
• House number
• Apartment or unit number
• Postal code
• City
• Country
• Company name where applicable
• Telephone number where required by the carrier
• Relevant delivery instructions

If delivery fails because of inaccurate details, refusal of delivery, failure to collect a parcel or another customer-related reason, reasonable shipping, return, carrier or handling costs may be deducted from a refund where legally permitted.

16. Transfer of Risk

For consumer orders, the risk of accidental loss or damage generally passes when the goods are delivered to the customer or to another person designated by the customer who is not the carrier.

For business customers, risk may transfer earlier, including when goods are handed to a carrier, where applicable law permits.

17. Product Availability

All products are offered subject to availability.

If an item becomes unavailable after an order has been submitted, possible solutions may include:

• Delayed shipment
• Partial shipment
• A replacement product where agreed
• Cancellation of the affected product
• Full refund
• Partial refund

We will normally contact the customer where a significant stock or fulfilment issue affects an order.

18. Discount Codes, Bundles and Promotions

We may occasionally provide:

• Coupon codes
• Bundle discounts
• Automatic discounts
• Free-shipping promotions
• Seasonal offers
• Loyalty offers
• Other promotional campaigns

Offers may be subject to conditions such as:

• Minimum spend
• Minimum quantity
• Excluded products
• Category restrictions
• Expiration dates
• Single-use limitations
• Customer eligibility
• Country restrictions
• Stock availability
• Restrictions on combining promotions

Unless explicitly stated otherwise, promotional offers cannot be combined.

We may modify or end promotions, provided existing valid orders are not unfairly affected.

Where an item from a discounted purchase is returned, the refund may be recalculated if the remaining order no longer qualifies for the original promotion.

19. Right of Withdrawal for Consumers

Consumers in the European Union generally have the right to withdraw from qualifying online purchases within 14 days without giving a reason.

The period usually begins when the consumer, or a designated third party who is not the carrier, receives the goods.

Customers should review the Return & Refund Policy before sending goods back.

20. Opened Food Supplements and Withdrawal

For products sealed for health-protection or hygiene reasons, withdrawal rights may be excluded where the seal has been removed after delivery, where applicable under consumer law.

This can include:

• Opened bottles
• Opened jars
• Opened pouches
• Opened sachets
• Broken safety seals
• Removed tamper-evident seals
• Damaged protective packaging
• Products no longer suitable for resale for legitimate health-protection or hygiene reasons

21. Damaged, Defective or Incorrect Products

If an order arrives damaged, defective, incomplete or incorrect, please contact:

info@dietpharmaplus.com

Where possible, include:

• Order number
• Product name
• Description of the issue
• Clear product photographs
• Images of the outer parcel
• Photographs of the shipping label
• Any other information relevant to the case

Depending on the circumstances, solutions may include:

• Replacement
• Refund
• Partial refund
• Return instructions
• Another appropriate resolution

22. Statutory Warranty Rights

Your statutory warranty rights remain unaffected.

Where goods are defective, damaged, incorrect or otherwise not in conformity with the contract, customers may have remedies under applicable consumer-protection law.

Nothing in these Terms excludes or reduces mandatory legal rights that cannot lawfully be waived.

23. Returns and Refunds

Returns, cancellations, refunds, refused deliveries, unclaimed parcels, damaged goods, incorrect products and withdrawal requests are handled according to our Return & Refund Policy.

Customers should contact us before returning a product so that the return can be identified and processed correctly.

Returned products must satisfy the conditions applicable to the relevant type of return.

Where legally permitted, refunds may be reduced or refused if products have been opened, unsealed, used, damaged, mishandled or rendered unsuitable for lawful return for hygiene or health-protection reasons.

24. Customer Reviews and User Content

Reviews, ratings, comments, photos and other content submitted through our website must be lawful, relevant and truthful.

Customers must not submit content that is:

• False or misleading
• Abusive, discriminatory or defamatory
• Spam
• Unauthorized advertising
• Infringing third-party rights
• Containing private personal information
• Containing confidential information
• Containing inappropriate medical claims
• Unrelated to the relevant product
• Fake, manipulated or otherwise deceptive, including undisclosed incentivized content

We may moderate, reject, edit or remove content where necessary to comply with these Terms, applicable law or relevant product-compliance requirements.

By submitting content, you grant Diet Pharma Plus permission, to the extent permitted by law, to display, reproduce and use that content in connection with our website and related brand communications, subject to applicable data-protection rules.

25. Medical Disclaimer

Information available on our website is intended for general informational purposes.

It does not replace advice from a doctor, pharmacist, nutritionist, dietitian or another appropriately qualified healthcare professional.

Individual experiences may vary, and Diet Pharma Plus does not guarantee a particular outcome from use of a food supplement.

Customers remain responsible for considering whether a product is appropriate for them before use.

If you experience an allergic reaction, discomfort or an unexpected adverse effect, discontinue use and obtain appropriate professional advice.

26. Allergens, Ingredients and Dietary Restrictions

Some products may contain ingredients that are not suitable for every customer.

Customers should review the physical product label for:

• Ingredients
• Allergens
• Possible allergen traces
• Dietary suitability
• Recommended daily intake
• Warnings
• Usage restrictions

Customers with allergies, intolerances, sensitivities, dietary restrictions, religious dietary requirements or health concerns should verify suitability before purchase and use.

27. Storage and Use of Products

Products must be stored and used according to the instructions on their packaging or label.

Unless a product states otherwise, supplements should generally be kept:

• In a cool and dry place
• Away from direct sunlight
• Away from excessive heat and moisture
• In their original packaging
• With lids or closures properly secured
• Out of reach of young children

Products should not be used after the stated best-before date.

Diet Pharma Plus is not responsible for deterioration, contamination, damage or unsuitability caused by improper storage, unauthorized opening, misuse or handling after delivery, except where applicable law provides otherwise.

28. Website Use

The Diet Pharma Plus website must be used lawfully and responsibly.

You must not:

• Use the website for unlawful activities
• Interfere with website security
• Attempt unauthorized access to systems or accounts
• Upload malware or harmful code
• Use automated systems to improperly scrape, copy or overload the website
• Misuse coupons or promotional functions
• Provide fraudulent or deliberately misleading information
• Interfere with normal website operation

Access may be restricted or suspended where we reasonably suspect unlawful conduct, fraud, security threats, misuse or a material breach of these Terms.

29. Intellectual Property

Website materials, including our text, product presentations, graphics, logos, images, icons, designs, labels, layouts and videos, belong to Diet Pharma Plus or are used with appropriate permission.

Website content may not be commercially copied, reproduced, distributed, modified, published, transmitted, sold or otherwise exploited without prior written permission.

The website is provided principally for lawful personal shopping and informational use unless we expressly agree to another use.

30. Third-Party Links and Services

The website may contain or interact with services operated by third parties, including payment providers, parcel carriers, social platforms and external websites.

Such services are independently operated and are not under the direct control of Diet Pharma Plus.

We are not responsible for independent third-party websites, policies, security practices or service availability.

Customers should review relevant third-party terms and privacy notices where appropriate.

31. Website Availability and Technical Issues

We aim to keep our website secure, functional and reasonably available.

Continuous, uninterrupted or error-free availability cannot be guaranteed.

Access may occasionally be affected by:

• Maintenance
• Software updates
• Technical problems
• Security measures
• Hosting or server problems
• System failures
• Third-party service interruptions
• Events beyond our reasonable control

Liability for temporary interruptions is limited to the extent permitted by law.

32. Limitation of Liability

Diet Pharma Plus remains liable in accordance with applicable law.

Nothing in these Terms excludes or limits liability where such exclusion is legally prohibited, including liability relating to:

• Life, body or health
• Intentional misconduct
• Gross negligence
• Mandatory statutory liability
• Product liability legislation
• Other liability that cannot lawfully be restricted

In cases of ordinary negligence, liability may be limited to breaches of essential contractual obligations.

An essential contractual obligation is one whose fulfilment is necessary for proper performance of the contract and on which the customer can ordinarily rely.

Where legally permitted, liability in such cases may be limited to foreseeable and typical loss.

Except where mandatory law provides otherwise, we are not responsible for indirect commercial losses, loss of business opportunity, third-party delivery delays, technical interruptions or events outside our reasonable control.

33. Force Majeure and Events Beyond Our Control

We are not responsible for delays or failures caused by events outside our reasonable control.

Examples may include:

• Natural disasters
• Extreme weather
• Fire or flooding
• War
• Terrorism
• Civil unrest
• Government restrictions
• Pandemics or epidemics
• Labour disputes
• Carrier disruptions
• Customs delays
• Supply-chain disruption
• Internet or hosting failures
• Power outages
• Payment-provider failures
• Similar events outside our reasonable control

Where such circumstances occur, we will make reasonable efforts to limit their impact on affected customers.

34. Data Protection

Personal information is processed in accordance with applicable data-protection legislation and our Privacy Policy.

By using the website or placing an order, you acknowledge that certain personal data must be processed in order to operate the website and fulfil purchases.

35. Consumer Dispute Resolution

Diet Pharma Plus is not willing or obliged to participate in dispute-resolution proceedings before a consumer arbitration board.

Customers are nevertheless welcome to contact us directly so that we can review concerns:

info@dietpharmaplus.com

36. Applicable Law

These Terms are governed by German law.

Where a consumer resides in another country, mandatory consumer protections applicable in that country may nevertheless continue to apply where required by law.

37. Jurisdiction

Where the customer is a business, legal entity under public law or special fund under public law, the place of jurisdiction may be the registered business location of Diet Pharma Plus to the extent legally permitted.

For consumers, statutory jurisdiction rules apply.

38. Severability

If a provision of these Terms is invalid, unlawful or unenforceable, the remaining provisions remain effective to the extent permitted by law.

Where legally appropriate, an invalid provision should be replaced by a lawful provision that most closely reflects its intended legal and commercial purpose.

Mandatory consumer rights remain unaffected.

39. Changes to These Terms & Conditions

These Terms may be updated from time to time to reflect changes to:

• Our business operations
• Website functionality
• Legal requirements
• Payment methods
• Shipping procedures
• Our product range
• Operational processes

The version available and applicable when an order is placed will generally govern that purchase.

Customers are encouraged to review these Terms before submitting an order.

40. Contact

For questions about these Terms, products, orders, returns, refunds, complaints or customer service, please contact: