Privacy Policy

Last updated: 8 July 2026

At Diet Pharma Plus, we respect your privacy and are committed to protecting your personal data with care, transparency, and responsibility. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website, place an order, create a customer account, contact us, subscribe to our newsletter, submit a review, or use any service available through our online store.

This Privacy Policy applies to our website:

www.dietpharmaplus.com

By using our website, you acknowledge that your personal data may be processed in accordance with this Privacy Policy and applicable data protection laws, including the General Data Protection Regulation, also known as the GDPR.

1. Company Responsible for Data Processing

The controller responsible for the processing of your personal data is:

Diet Pharma Plus (Qarni)
Geistwall 35
32312 Lübbecke
Germany

Website: www.dietpharmaplus.com
Email: info@dietpharmaplus.com

For any privacy-related question, request, objection, or concern, you may contact us at the email address above.

2. About Diet Pharma Plus

Diet Pharma Plus is a food supplements brand offering nutritional supplements and related wellness products. Our website allows customers to browse products, place orders, create customer accounts, contact customer support, submit product reviews, subscribe to updates, and receive information about our products and services.

Our products are food supplements and are not intended to diagnose, treat, cure, or prevent any disease. Information provided on our website is for general product and consumer information only and should not be considered medical advice.

3. Personal Data We May Collect

We may collect and process different types of personal data depending on how you interact with our website and services.

This may include:

• Full name
• Billing address
• Shipping address
• Email address
• Telephone number, if provided
• Order details
• Purchase history
• Refund and return information
• Customer service messages
• Product reviews or feedback submitted by you
• Newsletter subscription status
• Communication preferences
• Browser type and version
• Shopping cart information
• Cookie preferences

We only collect personal data that is necessary for the operation of our website, order processing, customer support, legal compliance, fraud prevention, service improvement, and communication with customers.

4. Health-Related Information

Diet Pharma Plus sells food supplements. Our products are not medicines, and our website does not provide medical diagnosis, treatment, or personal medical advice.

Please do not send us sensitive medical information unless it is strictly necessary for your inquiry. If you voluntarily provide health-related information when contacting us, we will only use it to respond to your inquiry and will not use it for marketing purposes.

If you have a medical condition, are pregnant, breastfeeding, taking medication, have allergies, or are unsure whether a product is suitable for you, you should consult a qualified healthcare professional before using any food supplement.

5. Purposes of Processing Personal Data

We process personal data for clear and legitimate purposes. These purposes may include:

• Operating, maintaining, and securing our website
• Displaying products and product information
• Processing and delivering customer orders
• Creating and managing customer accounts
• Sending order confirmations and invoices
• Communicating with you about your order
• Handling delivery, shipping, and tracking
• Responding to customer service inquiries
• Managing returns, complaints, cancellations, and refund requests
• Improving website functionality and customer experience
• Managing shopping carts and checkout processes
• Preventing fraud, misuse, unauthorized access, and security risks
• Complying with tax, accounting, and legal obligations
• Sending newsletters or marketing emails where permitted
• Managing product reviews and customer feedback
• Analyzing website performance and user behavior where legally permitted
• Protecting our legal rights and business interests

We do not sell your personal data.

6. Legal Basis for Processing Personal Data

We process personal data in accordance with the GDPR and other applicable data protection laws.

Depending on the situation, the legal basis may include the following:

Contract Performance

We process personal data where it is necessary to perform a contract with you. This includes processing your order, delivering products, managing your customer account, handling payment-related matters, providing customer support, and processing returns or refunds.

Legal Obligation

We process and retain certain information where required by law. This may include invoices, tax records, accounting documents, legal compliance records, and information required for regulatory or administrative purposes.

Legitimate Interest

We may process personal data where we have a legitimate business interest, provided that your rights and freedoms do not override those interests. This may include improving our website, preventing fraud, maintaining security, responding to customer inquiries, keeping business records, and protecting our legal rights.

Consent

We process personal data based on consent where required. This may include newsletter subscriptions, optional analytics cookies, marketing cookies, or certain marketing communications.

You may withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

7. Customer Account

If you create a customer account on our website, we store the information required to manage your account and make future purchases easier.

Your customer account may include:

• Name
• Email address
• Billing address
• Shipping address
• Order history
• Account login details
• Saved preferences, where available

You are responsible for keeping your account login details confidential. Please use a strong password and do not share your login information with other persons.

You may request deletion of your customer account at any time by contacting us. However, we may still need to retain certain information where required by law, such as invoice, tax, accounting, or order records.

8. Orders and Checkout

When you place an order on our website, we process the information necessary to complete your purchase and deliver your products.

This may include:

• Name
• Billing address
• Shipping address
• Email address
• Telephone number, if provided
• Products ordered
• Order value
• Payment method
• Delivery method
• Delivery tracking information
• Customer notes added during checkout

We use this information to process your order, send order confirmations, arrange delivery, handle customer support, process refunds, comply with legal obligations, and keep accurate business records.

9. Payment Processing

Payments on our website may be processed by external payment service providers. Depending on the payment method selected at checkout, necessary payment-related data may be shared with the relevant payment provider.

Payment providers may include, depending on what is available on our website:

• PayPal
• Stripe
• Klarna
• Credit card providers
• Bank transfer providers
• Other payment services displayed at checkout

We do not store full credit card details on our own website servers. Payment processing is handled securely by the selected payment provider.

The selected payment provider may process your data under its own privacy policy. We recommend reviewing the privacy information of the payment provider you choose at checkout.

10. Shipping and Delivery Partners

To deliver your order, we may share necessary delivery information with shipping, courier, and logistics partners.

This may include:

• Name
• Shipping address
• Email address
• Telephone number, if required by the carrier
• Order-related delivery information
• Tracking information

Shipping partners may use this information only for delivery, tracking, logistics, and related customer service purposes.

11. Contact Forms and Email Communication

If you contact us by email, contact form, or other communication channel, we process the information you provide in order to respond to your inquiry.

This may include:

• Your name
• Email address
• Message content
• Order number, if provided
• Photos, documents, or attachments you send to us
• Any additional information you voluntarily provide

We use this information to respond to your inquiry, provide customer support, resolve issues, handle complaints, and keep records where necessary.

Please avoid sending sensitive personal data unless it is necessary for your inquiry.

12. Newsletter and Marketing Emails

If you subscribe to our newsletter, we may use your email address to send you updates, product information, offers, promotions, and news from Diet Pharma Plus.

Newsletter emails may include:

• Product updates
• Promotional offers
• Discount information
• Brand news
• Educational product information
• Seasonal campaigns

You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us at:

info@dietpharmaplus.com

After unsubscribing, you will no longer receive newsletter emails unless you subscribe again or another legal basis allows communication.

We may keep limited information about your unsubscribe request to ensure that your preference is respected.

13. Product Reviews and Customer Feedback

If you submit a product review on our website, we may display your review publicly together with the name or display name you provide.

Please do not include private personal data, medical information, sensitive details, contact information, or confidential information in product reviews.

We may moderate, refuse, or remove reviews that are:

• Unlawful
• Misleading
• Offensive
• Spam-related
• Promotional
• Not related to the product
• Containing private or sensitive personal data
• Containing medical claims that are not appropriate for food supplements

By submitting a review, you understand that the review may be visible to other website visitors.

14. Cookies and Similar Technologies

Our website uses cookies and similar technologies to provide essential website functions, improve user experience, enhance security, and understand how visitors use our website.

Cookies may be used for:

• Shopping cart functionality
• Checkout process
• Customer login
• Website security
• Fraud prevention
• Cookie consent settings
• Website performance
• Analytics
• Marketing and advertising, where applicable
• Remembering user preferences

Essential cookies are necessary for the website to work properly. Optional cookies, such as analytics or marketing cookies, are only used where legally permitted or after your consent.

You can manage or withdraw your cookie consent through the cookie settings on our website, where available. You can also disable cookies through your browser settings. However, some website functions may not work correctly if cookies are disabled.

15. Analytics and Website Improvement

We may use analytics tools to understand how visitors interact with our website. This helps us improve website speed, product pages, navigation, checkout performance, customer experience, and overall website quality.

Analytics tools may collect information such as:

• Pages visited
• Time spent on the website
• Products viewed
• Browser type
• Device type
• Approximate location based on IP address
• Referring website
• Purchase journey information
• Technical performance data

Where required by law, analytics tools are only used after your consent.

We use analytics information in an aggregated or limited manner wherever possible and do not use it to personally identify you unless legally permitted and necessary.

16. WordPress and WooCommerce

Our website may use WordPress and WooCommerce to operate the online store. These systems help us manage products, shopping carts, checkout, customer accounts, orders, payments, taxes, coupons, shipping, and customer communication.

WooCommerce may process necessary data for:

• Cart storage
• Checkout
• Order management
• Customer account management
• Tax calculation
• Shipping calculation
• Coupon and discount functionality
• Payment integration
• Email notifications
• Product review management

This processing is necessary for operating our online store and providing customers with a functional shopping experience.

17. Data Sharing with Service Providers

We may share personal data with trusted service providers who help us operate our website, online store, and business.

These service providers may include:

• Website hosting providers
• WordPress and WooCommerce service providers
• Payment providers
• Shipping and logistics partners
• Email and newsletter providers
• IT and security providers
• Analytics providers
• Marketing service providers
• Customer support tools
• Tax advisors
• Accountants
• Legal advisors
• Fraud prevention providers

Service providers may only process personal data for agreed purposes and must protect your data in accordance with applicable data protection laws.

We do not allow service providers to use your personal data for their own independent marketing purposes unless you have separately agreed to this or it is otherwise legally permitted.

18. International Data Transfers

Some service providers may process personal data outside the European Economic Area.

Where this happens, we take appropriate steps to protect your personal data in accordance with GDPR requirements. This may include using legally recognized safeguards such as standard contractual clauses, adequacy decisions, or other approved data protection mechanisms.

We aim to work with service providers that provide appropriate technical, organizational, and contractual safeguards for the protection of personal data.

19. Data Retention

We keep personal data only for as long as necessary for the purposes described in this Privacy Policy.

The retention period may depend on the type of data and the reason for processing.

For example:

• Order, invoice, tax, and accounting records may be kept for legally required retention periods under applicable German law.
• Customer service messages may be kept for as long as necessary to handle the inquiry and protect our legal interests.
• Newsletter data is kept until you unsubscribe or withdraw your consent.
• Customer account data is kept until you request deletion, unless we are legally required to retain certain information.
• Technical security logs may be kept for a limited period to protect website security and prevent misuse.
• Cookie consent records may be stored to document your privacy preferences.

When personal data is no longer required, we delete it or anonymize it where appropriate.

20. Your Data Protection Rights

Under applicable data protection laws, you may have the following rights:

Right of Access

You may request information about whether we process your personal data and receive access to the personal data we hold about you.

Right to Rectification

You may request correction of inaccurate or incomplete personal data.

Right to Erasure

You may request deletion of your personal data where there is no legal reason for us to continue storing it.

Right to Restriction of Processing

You may request that we restrict the processing of your personal data in certain circumstances.

Right to Object

You may object to the processing of your personal data where processing is based on legitimate interest or direct marketing.

Right to Data Portability

Where legally applicable, you may request to receive your personal data in a structured, commonly used, and machine-readable format.

Right to Withdraw Consent

Where processing is based on consent, you may withdraw your consent at any time.

Right to Lodge a Complaint

You have the right to lodge a complaint with a competent data protection supervisory authority if you believe your personal data has been processed unlawfully.

To exercise your rights, please contact us at:

info@dietpharmaplus.com

We may need to verify your identity before responding to certain requests in order to protect your data from unauthorized access.

21. Data Protection Supervisory Authority

If you believe that your personal data has been processed unlawfully, you have the right to contact a data protection supervisory authority.

For North Rhine-Westphalia, the competent authority is:

Landesbeauftragte für Datenschutz und Informationsfreiheit Nordrhein-Westfalen
Kavalleriestraße 2–4
40213 Düsseldorf
Germany

Website: www.ldi.nrw.de

You may also contact another competent supervisory authority in the EU if applicable.

22. Data Security

We use appropriate technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

These measures may include:

• Secure website connections
• Access control
• Password protection
• Data minimization
• Secure hosting
• Technical monitoring
• Regular updates
• Limited access to customer data
• Protection against unauthorized use

However, no online service can be guaranteed to be completely secure. Customers should keep their account login details confidential, use strong passwords, and contact us immediately if they believe their account has been misused.

23. Children

Our website is intended for use by adults. We do not knowingly collect personal data from children without appropriate consent.

If you believe that a child has provided personal data to us, please contact us so that we can review the matter and delete the information where required.

Food supplements should only be used according to the product label and, where appropriate, with advice from a qualified healthcare professional.

24. Links to Third-Party Websites

Our website may contain links to third-party websites, platforms, or services. These third-party websites are not controlled by Diet Pharma Plus.

We are not responsible for the privacy practices, content, security, or data processing activities of third-party websites. We recommend reviewing the privacy policy of any third-party website before providing personal data.

25. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, technology, legal requirements, payment methods, shipping partners, or business operations.

The latest version will always be available on this page.

If we make significant changes, we may provide additional notice where appropriate.

26. Contact

If you have any questions about this Privacy Policy, how we process your personal data, or how to exercise your data protection rights, you may contact us at:

Diet Pharma Plus
Geistwall 35
32312 Lübbecke
Germany

Website: www.dietpharmaplus.com
Email: info@dietpharmaplus.com