Terms and Conditions
Last updated: 8 July 2026
These Terms and Conditions govern the use of our website and the purchase of products through:
By accessing our website, browsing our products, creating a customer account, placing an order, or otherwise using any service available through our online store, you agree to be bound by these Terms and Conditions.
Please read these Terms and Conditions carefully before placing an order. If you do not agree with any part of these Terms and Conditions, you should not use our website or purchase products from us.
1. Company Information
Diet Pharma Plus (Qarni)
Geistwall 35
32312 Lübbecke
Germany
Website: www.dietpharmaplus.com
Email: info@dietpharmaplus.com
For any question regarding these Terms and Conditions, your order, our products, or your statutory consumer rights, you may contact us using the email address above.
2. Scope and Application of These Terms
These Terms and Conditions apply to:
- The use of our website
- The creation and use of customer accounts
- All orders placed through our online store
- All purchases of products offered on our website
- Customer communication relating to orders, returns, refunds, complaints, and product inquiries
These Terms apply to consumers and, where applicable, business customers, unless a separate written agreement has been expressly concluded with Diet Pharma Plus.
A consumer is a natural person who places an order for purposes that are predominantly outside their trade, business, craft, or profession. A business customer is a natural or legal person acting in the course of their commercial or independent professional activity.
If individual provisions apply only to consumers or only to business customers, this will be stated where relevant.
3. About Diet Pharma Plus
Diet Pharma Plus is a food supplements brand offering nutritional supplements and related wellness products.
Our objective is to provide customers with carefully selected supplement products designed for everyday nutrition, lifestyle, and general wellness support.
Our online store enables customers to view product information, place orders, manage customer accounts, contact support, submit product reviews, and receive information about our products and services.
4. Important Food Supplements Information
Our products are food supplements.
Food supplements are not medicines. They are not intended to diagnose, treat, cure, or prevent any disease.
Any product information, description, image, ingredient explanation, usage suggestion, article, or general content displayed on our website is provided for consumer information only and must not be interpreted as medical advice, professional health advice, diagnosis, treatment recommendation, or therapeutic instruction.
Before using any product, customers should carefully read the product label, including:
- Ingredients
- Allergen information
- Recommended daily intake
- Directions for use
- Warnings
- Storage instructions
- Best-before date
- Suitability information
- Any mandatory product-specific instructions
Do not exceed the recommended daily intake.
Food supplements should not be used as a substitute for a varied and balanced diet and a healthy lifestyle.
Keep all food supplements out of reach of young children.
If you are pregnant, breastfeeding, taking medication, have a medical condition, have allergies, are under medical supervision, or are unsure whether a product is suitable for you, you should consult a qualified healthcare professional before purchasing or using any food supplement.
5. Product Information and Product Presentation
We make reasonable commercial efforts to ensure that product descriptions, product images, ingredients, quantities, prices, availability, labels, packaging information, and other product-related details on our website are accurate, current, and clearly presented.
However, minor variations may occur due to:
- Packaging updates
- Label design changes
- Manufacturer updates
- Supplier changes
- Product improvements
- Batch-specific variations
- Screen display settings
- Photography lighting
- Technical or typographical errors
Product images are for illustrative purposes and may not always represent the exact appearance of the product packaging at the time of delivery.
The product label, packaging, and instructions supplied with the product should always be considered the primary and most authoritative source of information before use.
If you notice an error, inconsistency, or unclear product information on our website, please contact us at:
6. Product Suitability and Customer Responsibility
Customers are responsible for assessing whether a product is suitable for their personal needs, diet, allergies, intolerances, lifestyle, religious requirements, health situation, and individual circumstances.
Before purchasing or using a product, customers should carefully review:
- Ingredients
- Allergen information
- Nutritional information
- Recommended daily intake
- Warnings
- Product-specific instructions
- Storage requirements
- Suitability statements
If you have allergies, intolerances, sensitivities, dietary restrictions, medical concerns, or any uncertainty regarding product suitability, you should consult a qualified healthcare professional before use.
Diet Pharma Plus does not guarantee that any product will be suitable for every individual.
7. Customer Account
Customers may be able to create an account on our website.
A customer account may allow you to:
- Save billing and shipping details
- View previous orders
- Manage account information
- Make future checkout faster
- Access order-related information
You are responsible for ensuring that all account information is accurate, complete, and up to date.
You must keep your login details confidential and must not share your password with any third party.
If you believe that your account has been accessed without authorization, you should contact us immediately.
We reserve the right to suspend or restrict access to a customer account if misuse, fraud, unauthorized access, suspicious activity, or violation of these Terms is suspected.
8. Order Process
You may select products on our website and place them into your shopping cart.
Before submitting your order, you will have the opportunity to review and correct your order details, including:
- Products selected
- Quantities
- Billing address
- Shipping address
- Email address
- Telephone number, if provided
- Payment method
- Shipping method
- Total order value
- Applicable shipping costs
- Applicable taxes, where shown
By clicking the final order button, you submit a binding offer to purchase the selected products.
Please ensure that all information entered during checkout is correct before submitting your order.
9. Order Confirmation and Contract Formation
After placing an order, you will receive an order confirmation by email.
The order confirmation confirms that we have received your order. It does not necessarily mean that your order has been finally accepted if there are legal, technical, payment-related, stock-related, or logistical reasons preventing fulfilment.
A contract is formed when we accept your order, dispatch the goods, or otherwise confirm that the order will be fulfilled.
We reserve the right to refuse or cancel an order where there is a legitimate reason to do so.
This may include, but is not limited to:
- Product unavailability
- Payment failure
- Suspected fraud or misuse
- Incorrect or incomplete delivery information
- Pricing errors
- Product information errors
- Technical errors
- Legal restrictions
- Unusual order quantities
- Delivery limitations
- Circumstances beyond our reasonable control
If payment has already been made and the order is cancelled by us, we will issue a refund using the original payment method, unless otherwise agreed.
10. Contract Language
The contract language for the English version of our website is English.
If a German version of the website or German legal documents are made available, the applicable version may depend on the language version used at the time of purchase and the information presented during checkout.
In case of inconsistency between translations, the legally applicable version displayed at the time of purchase shall be considered relevant, unless mandatory consumer protection law provides otherwise.
11. Prices, Taxes, and Shipping Costs
All prices displayed on our website are shown in the currency indicated during checkout.
Prices include VAT where applicable, unless expressly stated otherwise.
Shipping costs, delivery charges, and any additional costs are displayed separately before the order is completed.
The total price shown at checkout before final order submission is the price applicable to that order, subject to correction in the case of obvious errors.
We reserve the right to update prices, offers, promotions, and product availability at any time. Such changes do not affect orders already placed, unless there has been an obvious error or the order has not been accepted.
12. Payment
Available payment methods are displayed during checkout.
Payment must be completed before the order is dispatched, unless another payment arrangement is expressly offered.
Depending on the selected payment method, payment may be processed by an external payment service provider.
Payment providers may conduct:
- Payment verification
- Fraud checks
- Identity or security checks
- Authorization checks
- Transaction monitoring
If payment is unsuccessful, delayed, reversed, refused, cancelled, or flagged as suspicious, we may delay, suspend, or cancel the order.
We are not responsible for delays caused by payment providers, banks, card issuers, or external payment systems.
13. Retention of Title
Products remain the property of Diet Pharma Plus until full payment has been received.
Until ownership has passed to the customer, the products must not be resold, pledged, transferred, or otherwise disposed of in a manner inconsistent with our ownership rights, unless legally permitted.
For consumers, this provision applies only to the extent permitted by applicable law.
14. Delivery and Shipping
We deliver to the countries and regions shown during checkout.
Delivery times are estimates and may vary depending on several factors, including:
- Destination country
- Shipping provider
- Delivery address accuracy
- Customs processing, where applicable
- Public holidays
- Weather conditions
- High order volume
- Carrier delays
- Security checks
- Incorrect or incomplete address information
- Circumstances beyond our reasonable control
We will make reasonable efforts to dispatch orders within the stated processing time. However, delivery dates are not guaranteed unless expressly confirmed as binding.
Customers are responsible for providing correct and complete delivery information.
We are not responsible for delays, failed deliveries, returned parcels, or additional costs caused by incorrect, incomplete, inaccessible, or outdated customer-provided address details.
15. Incorrect, Incomplete, or Undeliverable Address
Customers must ensure that the delivery address provided at checkout is accurate, complete, and suitable for delivery.
This includes, where applicable:
- Full name
- Street name
- House number
- Apartment or unit number
- Postal code
- City
- Country
- Company name, where needed
- Telephone number, where required by the carrier
- Additional delivery instructions, where necessary
If an order cannot be delivered due to incorrect or incomplete address details, refusal of delivery, failure to collect the parcel, or other customer-related reasons, we may deduct reasonable costs from any refund, including shipping costs, return shipping costs, carrier charges, and handling costs, where legally permitted.
16. Transfer of Risk
For consumer orders, the risk of accidental loss or damage generally passes to the customer when the goods are delivered to the customer or to a person designated by the customer, unless mandatory law provides otherwise.
If the customer is acting as a business customer, the risk may pass earlier, particularly when the goods are handed over to the carrier, to the extent permitted by law.
Nothing in this section limits mandatory consumer protection rights.
17. Product Availability
All products are subject to availability.
If a product becomes unavailable after an order has been placed, we may offer one or more of the following options:
- Delayed shipment
- Partial shipment
- Replacement product
- Cancellation of the affected item
- Full refund
- Partial refund
We will contact you if your order is affected by significant availability issues.
We are not obliged to supply unavailable products where fulfilment is impossible or unreasonable, provided that applicable consumer rights are respected.
18. Discount Codes, Bundle Deals, and Promotions
From time to time, Diet Pharma Plus may offer discount codes, bundle deals, automatic discounts, free shipping offers, loyalty offers, seasonal promotions, or other promotional campaigns.
Promotions may be subject to specific conditions, including:
- Minimum order value
- Minimum quantity
- Product exclusions
- Category restrictions
- Expiry date
- One-time use
- Customer eligibility
- Country restrictions
- Availability limitations
- Non-combination with other offers
Unless expressly stated otherwise, promotions cannot be combined with other offers, discounts, or coupons.
We reserve the right to modify, suspend, refuse, or end promotions at any time, provided that orders already validly placed are not unfairly affected.
If a product from a discounted order is returned, the refund may be adjusted if the order no longer qualifies for the original promotion.
19. Right of Withdrawal for Consumers
Consumers in the European Union generally have the right to withdraw from an eligible online purchase within 14 days without giving any reason.
The withdrawal period usually begins on the day on which the customer, or a third party designated by the customer who is not the carrier, receives the goods.
Further details about the withdrawal process, return procedure, return costs, refund conditions, exclusions, and model withdrawal form are provided in our Return and Refund Policy.
Customers should review the Return and Refund Policy before returning any product.
20. Exclusion of Withdrawal for Opened Food Supplements
For food supplements and other hygiene-sensitive products, the right of withdrawal may be excluded where the goods were sealed for health protection or hygiene reasons and were unsealed after delivery.
Opened, used, unsealed, damaged, contaminated, or otherwise unsuitable food supplement products may not be accepted for return unless the product is defective, damaged upon delivery, incorrect, or statutory rights apply.
This may include, but is not limited to:
- Opened bottles
- Opened jars
- Opened pouches
- Opened sachets
- Broken safety seals
- Removed tamper-evident seals
- Damaged protective packaging
- Products no longer suitable for resale due to health protection or hygiene reasons
This does not affect your statutory rights if the product is defective, incorrect, damaged, or not in conformity with the contract.
21. Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, incomplete, or incorrect product, please contact us as soon as possible at:
Please include:
- Order number
- Product name
- Description of the issue
- Clear photos of the product
- Photos of the outer packaging
- Photos of the shipping label
- Any other relevant information
Please do not dispose of the product, packaging, or shipping label before contacting us, as they may be required for inspection, carrier investigation, or claim processing.
After reviewing the case, we may offer an appropriate solution, such as:
- Replacement
- Refund
- Partial refund
- Return instructions
- Additional support depending on the circumstances
22. Statutory Warranty Rights
Your statutory warranty rights remain unaffected.
If a product is defective, damaged, incorrect, or not in conformity with the contract, you may have rights under applicable consumer protection law.
Nothing in these Terms and Conditions excludes, restricts, or reduces any mandatory rights that cannot legally be excluded.
23. Returns and Refunds
Returns, refunds, cancellations, refused parcels, unclaimed parcels, damaged products, incorrect products, and withdrawal requests are handled in accordance with our Return and Refund Policy.
Customers must contact us before returning products so that the return can be identified and processed correctly.
Returned products must meet the conditions stated in our Return and Refund Policy.
Refunds may be refused or reduced where legally permitted if returned products have been opened, unsealed, used, damaged, mishandled, or are no longer suitable for resale due to health protection or hygiene reasons.
24. Customer Reviews and User Content
If you submit a product review, comment, rating, photo, message, or other content on our website, you agree that your content must be truthful, lawful, respectful, and relevant to the product or service concerned.
You must not submit content that is:
- False or misleading
- Offensive, abusive, discriminatory, or defamatory
- Spam-related
- Promotional without permission
- Infringing third-party rights
- Containing private personal data
- Containing confidential information
- Containing inappropriate medical claims
- Unrelated to the product
- Manipulated, fake, incentivized without disclosure, or otherwise deceptive
We reserve the right to moderate, refuse, edit, or remove user content where it violates these Terms, applicable law, product-compliance requirements, or our legitimate business interests.
By submitting content, you grant us the right to display, reproduce, and use that content on our website and related marketing channels, to the extent permitted by law and subject to applicable data protection rules.
25. Medical Disclaimer
All information on our website is provided for general informational purposes only.
It is not medical advice and must not be used as a substitute for consultation with a doctor, pharmacist, nutritionist, dietitian, or other qualified healthcare professional.
Individual results may vary. Diet Pharma Plus does not guarantee any specific result, effect, or outcome from the use of any food supplement.
Customers are responsible for assessing product suitability before use.
If you experience an adverse reaction, discomfort, allergy, or any unexpected effect after using a product, you should stop using the product and seek advice from a qualified healthcare professional.
26. Allergens, Ingredients, and Dietary Restrictions
Some products may contain ingredients that are unsuitable for certain individuals.
Customers should always check the product label for:
- Ingredients
- Allergens
- Traces of allergens
- Dietary suitability
- Recommended daily intake
- Warnings
- Usage restrictions
If you have allergies, intolerances, sensitivities, dietary restrictions, medical concerns, or religious dietary requirements, you are responsible for verifying whether the product is suitable before purchasing or using it.
Where uncertainty exists, you should consult a qualified healthcare professional before use.
27. Storage and Use of Products
Products must be stored and used according to the instructions provided on the product label or packaging.
Unless otherwise stated, food supplements should generally be stored:
- In a cool, dry place
- Away from direct sunlight
- Away from heat and moisture
- In their original packaging
- With the lid or closure properly secured
- Out of reach of young children
Do not use products after the best-before date.
Diet Pharma Plus is not responsible for loss of quality, damage, contamination, or unsuitability caused by improper storage, misuse, unauthorized opening, or handling after delivery.
28. Website Use
You agree to use our website lawfully, responsibly, and in accordance with these Terms and Conditions.
You must not:
- Use the website for unlawful purposes
- Attempt to interfere with website security
- Attempt unauthorized access to accounts, systems, or data
- Upload harmful code, malware, or malicious content
- Use automated systems to scrape, copy, or overload the website
- Misuse discount codes, promotions, or checkout functions
- Submit false, misleading, or fraudulent information
- Interfere with the normal operation of the website
We reserve the right to restrict, suspend, or block access to the website where misuse, unlawful activity, fraud, security risk, or breach of these Terms is suspected.
29. Intellectual Property
All content on our website, including text, product descriptions, images, graphics, logos, icons, labels, layouts, designs, videos, product presentations, and other materials, belongs to Diet Pharma Plus or is used with permission.
You may not copy, reproduce, distribute, modify, publish, transmit, sell, exploit, or use our website content for commercial purposes without our prior written permission.
Unauthorized use of our intellectual property may result in legal action.
You may use our website only for personal, lawful, non-commercial shopping and information purposes unless we expressly agree otherwise in writing.
30. Third-Party Links and Services
Our website may contain links to third-party websites, payment providers, shipping providers, social media platforms, or external services.
These third-party services are not controlled by Diet Pharma Plus.
We are not responsible for the content, privacy practices, availability, security, policies, or actions of third-party websites or service providers.
Customers should review the terms and privacy policies of any third-party service they use.
31. Website Availability and Technical Issues
We aim to keep our website available, functional, secure, and up to date.
However, we do not guarantee that the website will always be uninterrupted, error-free, secure, or available at all times.
Access to the website may be temporarily suspended or restricted for reasons including:
- Maintenance
- Updates
- Technical issues
- Security measures
- Server problems
- System failures
- Third-party service interruptions
- Circumstances beyond our reasonable control
We are not responsible for losses caused by temporary website unavailability, technical problems, or interruptions, except where liability cannot legally be excluded.
32. Limitation of Liability
Diet Pharma Plus is liable in accordance with applicable law.
Nothing in these Terms and Conditions excludes or limits liability for:
- Injury to life, body, or health
- Intentional misconduct
- Gross negligence
- Mandatory statutory liability
- Liability under product liability law
- Any liability that cannot legally be excluded or limited
For ordinary negligence, we are liable only where an essential contractual obligation has been breached. Essential contractual obligations are obligations whose fulfilment is necessary for the proper performance of the contract and on whose compliance the customer may regularly rely.
In such cases, liability may be limited to foreseeable and typical damage, to the extent permitted by law.
We are not responsible for indirect losses, loss of profit, loss of business opportunity, technical interruptions, delivery delays caused by third parties, or circumstances outside our reasonable control, except where mandatory law provides otherwise.
33. Force Majeure and Circumstances Beyond Our Control
We are not responsible for failure or delay in fulfilling our obligations where such failure or delay is caused by circumstances beyond our reasonable control.
Such circumstances may include:
- Natural disasters
- Extreme weather
- Fire
- Flood
- War
- Terrorism
- Civil unrest
- Government restrictions
- Pandemics or epidemics
- Labour disputes
- Carrier disruptions
- Customs delays
- Supply chain interruptions
- Internet or hosting failures
- Power outages
- Payment provider failures
- Other events outside our reasonable control
Where such circumstances occur, we will make reasonable efforts to minimize the impact on customers.
34. Data Protection
Information about how we collect, process, store, and protect personal data is provided in our Privacy Policy.
By using our website or placing an order, you acknowledge that personal data will be processed in accordance with our Privacy Policy and applicable data protection laws.
Our Privacy Policy forms an important part of the overall legal information available on our website.
35. Consumer Dispute Resolution
We are not willing or obliged to participate in dispute resolution proceedings before a consumer arbitration board.
Consumers may still contact us directly at:
We aim to review customer concerns fairly and professionally.
Please note that the European Commission’s Online Dispute Resolution platform has been discontinued as of 20 July 2025. Therefore, references to the former ODR platform are no longer included as an active dispute-resolution route.
36. Applicable Law
These Terms and Conditions are governed by the laws of Germany.
If you are a consumer residing in another country, mandatory consumer protection laws of your country of residence may still apply where legally required.
Nothing in these Terms and Conditions deprives consumers of mandatory legal protections that cannot be excluded by agreement.
37. Jurisdiction
If the customer is a business customer, legal entity under public law, or special fund under public law, the place of jurisdiction may be the registered business location of Diet Pharma Plus, to the extent legally permitted.
For consumers, statutory jurisdiction rules apply.
38. Severability
If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, the validity of the remaining provisions shall remain unaffected.
The invalid or unenforceable provision shall be replaced, where legally permitted, by a valid provision that comes as close as possible to the economic and legal purpose of the original provision.
Mandatory consumer protection rights remain unaffected.
39. Changes to These Terms and Conditions
We may update these Terms and Conditions from time to time to reflect changes in our business, website functionality, legal requirements, payment methods, shipping processes, product range, or operational procedures.
The version available on our website at the time of purchase applies to the relevant order.
Customers are encouraged to review these Terms and Conditions before placing an order.
40. Contact
For questions about these Terms and Conditions, your order, our products, returns, refunds, complaints, or customer support matters, please contact us at:
Diet Pharma Plus
Geistwall 35
32312 Lübbecke
Germany
Website: www.dietpharmaplus.com
Email: info@dietpharmaplus.com